Terms and Conditions
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the datenightaway.co.uk website and the service operated by Date Night Away
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the website and service.
Accommodation and Experience gift vouchers do not hold monetary value and only entitle the holder to the accommodation and/or experience on the voucher. Date Night Away act only as an agent in respect of your booking and the accommodation and/or experience third party operators will fulfil all stays and activities. All gift vouchers supplied by us at Date Night Away will contain a ‘unique voucher number’ which is required to book both your accommodation and/or experience through your third party operators. Vouchers must be kept safe and secure; we hold no responsibility for any loss, theft or fraud regarding any vouchers you purchase. When you purchase any voucher from us, you become bound by these terms & conditions. Please do not proceed with any purchases or redeem your voucher until you have read, understood and accepted these terms and conditions.
Availability advertised by Date Night Away is to be given as a guide only and is subject to change with our third party operators. The recipient can choose their preferred dates; subject to both the accommodation and experience availability. We strongly recommend contacting both parties before redeeming your unique voucher code at any operator, as dates and times available may be different with each operator.
Date Night Away provide a voucher which is for both your stay and at least one experience, we therefore cannot guarantee availability for any, or both on any particular day, which forms part of your singular voucher. We recommend contacting your accommodation and experience operator well in advance; at least 6 weeks in most cases, longer notice is advised in peak times. You must book as early as possible to ensure availability of both your accommodation and experience as you must use your voucher before the expiry date that is shown on the front of your voucher.
Once your dates have been booked with your accommodation and experience operators, your voucher will be deemed to be used.
Duration, Prices, Descriptions and Images
- The duration of any experience shown on our website is an approximate guide only and this may differ between venues, waiting times, weather and any any other factors that are beyond the control of the operator.
- The prices displayed on our website are to the best of our knowledge. Prices for stays and experiences may vary throughout the year, we have the right to change these. In the event of an order being placed with a price error, we will inform the purchaser, who will be entitled to a refund or will be given the option to pay the difference to the correct price.
- We always try hard to ensure that our product descriptions and photos are accurate however product descriptions and photographs on Date Night Away are guidelines and illustrative purposes only and do not form any contract between you and Date Night Away.
We do our best to ensure our activities are suitable for everybody, however some experiences may be subject to age, weight, physical, height or medical restrictions. It is your responsibility to ensure that you and/or the recipient are suitable to carry out chosen activities. It is advised that you contact your experience provider if you want to check this prior to booking through Date Night Away.
Our stays and experiences may involve drink experiences or offer alcohol as part of your voucher. You must be the legal age of 18 to redeem these at our operators and me be asked to produce I.D. If you purchase one of our gift vouchers that includes alcohol and cannot redeem it due to age or producing identification, you will still be charged and you will not be refunded.
Participation in these activities may involve some personal risk. You may be required to sign a disclaimer for the chosen activity. Please read all documentation thoroughly and follow guidelines set by the operators. Operators usually require you to partake in safety procedures. Personal insurance policies may not cover these activities and it is advised that you check your policy details in advance. If you have any queries regarding safety, you should contact the operator of your chosen activity.
Cancellations by Operators due to Weather or Unforeseen circumstances
Experiences and certain types of accommodation could be cancelled due to weather or other factors. In such circumstance, you will be able to re-book for a suitable date. If one of your two suppliers that form part of your voucher cancel and you still choose to redeem the other part of your voucher, we would offer the option to change your activity date however we cannot refund part of your voucher.
We will not reinstate any travel costs you may have committed to prior to a cancellations, as this is beyond our control.
Voucher holders are liable for any damage to property or equipment with any of our third party operators.
PDF E-vouchers placed within business hours should arrive within a few hours. Outside of these times, they will be delivered the following working day. In any case, please allow a minimum of 24 hours before contacting us.
The voucher validity period is usually 12 months from the purchase date, unless otherwise stated. Please check dates available and opening hours of both your accommodation and experience, as this may vary with peak times and season. You must book and complete your full experience prior to the expiry date printed on your voucher. The voucher will then be deemed invalid and Date Night Away hold no liability under these circumstances.
If you are unable to use your voucher within its validity period, you may be able to extend it. This must be done before the expiry date and if possible, may only be done one, up to a maximum of 6 months. If the price of your voucher has increased, you are required to pay the difference. Extended vouchers cannot be refunded.
Bookings & Redeeming Vouchers
To book your accommodation and experience, you must follow the instructions shown on the front of your voucher. You must call your accommodation and experience providers to check dates before redemption. Our third party operators may ask to see a copy of your voucher. You must have evidence of your voucher on your mobile phone on the day, or alternatively two printed copies of your printed e-voucher. You may not be able to stay in your accommodation or carry out your experience if you fail to produce the voucher. You may not be able to change your date once booked and redeemed with suppliers.
- A voucher can be exchanged for another package on evidence of receipt.
- If your new chosen package costs more than the value of the original purchase, the difference will be payable.
- If the voucher is less than the original amounts paid, we will supply the difference as credit to your account with the same expiry date shown on the front of your original voucher.
- All exchanges are subject to discretion of Date Night Away.
Refunds and Cancellations
Refunds can be made on unused vouchers only within 14 days of your receipt date. Refunds can only be made to the purchaser, and this must be refunded onto the same payment method only.
Refunds cannot be given after 14 days, or once vouchers have been redeemed with our third party operators. Refunds cannot be given on expired, extended or of those given as a competition prize.
Problems on the Day
If you have any issues prior or on the day, please contact the relevant accommodation and/or experience provider to best assist you. Contact details are provided on the front of your e-voucher.
Any complaints should be addressed to [email protected]
Competitions, Prizes, Special Offers & Discounts
Our prizes or offers may be restricted to specific dates and times. Check your prize information for details or contact us with any queries. Competitions and prizes cannot be refunded.
We have the right to exclude any of our accommodation and experiences from any discounts or promotional offer. Our discount codes do not hold monetary value and cannot be used in addition to exchanges or extensions.
Third Parties & Resale
A person who uses the voucher who is not named on the voucher or recorded as purchaser by Date Night Away has no rights under the contracts (Rights Of Third Parties Act 1999) to enforce terms of the booking.
These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with English Law.
Use of Website Terms & Conditions
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Date Night Away
Date Night Away has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Date Night Away shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us at [email protected]